Be positive about goals in 2014
Positive phrasing will help you maintain an upbeat and energized attitude as you work toward the things you want.
Category: Featured Article
Simplify your day the easy way
The first few minutes after you arrive at work are critical to organizing your workday. Follow these three steps to coordinate—and simplify—your day’s work.
4 ways to bring out the best in people
You can be a person who brings out the best in anyone’s behavior. Here are four ways to do it.
Strategies to manage complainers
Handling a complaint is a high-stakes situation, whether it’s from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person’s eyes.
Thorny problem? Unleash your vision
When a problem doesn’t respond to solutions that have worked for you before, unlock your creativity with these approaches.
Turn around embarrassing moments
You talk without thinking first, flub a figure of speech, misfire an email. How do you recover gracefully?
Beg to differ without ruffling feathers
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
Email practices that actually prompt action
It’s easy to dash off quick email messages and push “Send” before you’ve made sure that deadlines, action items and next steps are absolutely clear. Follow these strategies from Deborah Dumaine, author of Write to the Top.
Turning Eeyore into Mary Poppins
If you’re the office Eeyore who says, “We tried that before and it didn’t work,” highlighting the negatives isn’t likely to get you noticed—at least, not in a good way. Instead of pointing out the downside, try using these tactics.
How do you waste time?
Which of these activities—ones that we’re all guilty of—fritter away your precious minutes?