A hybrid workplace can prove effective in plenty of scenarios, but when planning a big call, the reality of the situation sets in—hybrid meetings can be a nightmare. Let’s address this by first looking at some video conference platforms.
Phone interviews signify the start of your tryout. There are plenty of tips for giving a great phone interview—research the company beforehand, ask questions, take notes—but they can be fairly obvious. Here’s a few pointers that you may need reminding about.
Question: What are some of the things I should be thinking about when communicating with someone on the phone as opposed to Zoom or in person? How do I become a good “phone person”?
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:
Anytime you’re wading into a situation where you’re trying to persuade strangers on the phone, consider these tips.
Siri, the iPhone’s voice-command technology, has been around for a few years, but many people still don’t know how to fully take advantage of it.
Wayne Turmel for Management Issues writes that conference calls and remote meetings can be challenging when it comes to engagement. Here are some tips to help you build connections from afar.
One of the most cost-effective ways for companies to get great word-of-mouth marketing is to provide excellent customer support and service. Great customer service teams share common traits that you can copy, says Gregory Ciotti at Help Scout, a help-desk software tool. Ciotti shares some he’s observed.
Turn a growling caller into a purring, pleased customer, with these techniques.
Use these four techniques to polish your image as an effective communicator.