Angry callers: like putty in your hands
Turn a growling caller into a purring, pleased customer, with these techniques.
Category: Featured Article
Balance life and work with color-coded calendars
With technology bringing your job into your pocket and into your house, it’s more difficult to balance work and home than in the past. Use your calendar as a tool to help keep your life on an even keel.
Delegate without guilt
Wouldn’t it be nice if you could say to a co-worker, “I know you don’t report to me, but I need you to drop everything and do this for me?” Well, with the right approach, and knowing how to ask, maybe you can.
Success comes to those who act
A very simple demonstration involving a $100 bill teaches a valuable lesson about getting what you want out of life.
Hidden habits that can derail you
Executive coach Debra Benton, author of How to Think Like a CEO, identified these six behaviors as career-killers.
Bounce back and catch the next promotion
You didn’t net the promotion you wanted … this time. So move beyond your disappointment and take these steps to win the next one.
Delete … delete … delete … read
Most people can delete about three-fourths of their incoming email without even reading it … and not just spam. Messages from your employer, your colleagues and your buddies are wasting your time, argues Bill Jensen, author of The Simplicity Survival Handbook: 32 Ways to Do Less and Accomplish More.
Push these buttons to sell that idea
“Multiple intelligences” pioneer Howard Gardener says you can use seven levers for persuading other people to latch onto new ideas.
Buzzwords that won’t go away
In an Accountemps survey a few years back, senior executives pegged these as the most annoying or overused phrases or buzzwords in the workplace. How many of them are still pestering you?
Subtle snubs sapping your morale?
When they happen regularly, disrespectful snubs—or “microinequities”—sap motivation and productivity, says leadership coach Brigid Moynahan of New Jersey-based The Next Level. The next time someone slings one at you, take these steps.