Q: “In my unit, I hold the position of union coordinator, which is a liaison between management and employees. One of my responsibilities is to talk with the supervisor about productivity, so in the past I have been candid about individual performance issues. I didn’t expect this information to be used against anyone. Recently, however, our supervisor gave some performance warnings that seem based on my comments. Now I feel trapped in the middle of a conflict between management and my co-workers. I don’t know whether I should remain neutral or take a side, so I’m afraid to say anything. Do you have any advice?” No-Win Situation

Q: “Ever since I came to work here a year ago, I have gotten nothing but attitude from the woman in the next cubicle. I keep trying to be nice to ‘Mandy,’ but she refuses to develop any kind of relationship with me. Sometimes she doesn’t speak to me at all. Our supervisor told us that we needed to work on our communication problem, but that didn’t help at all. This situation has me ready to explode, but I know that getting angry will only make me look bad. What should I do?”