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Category: Internal Communication

Dealing with a scatterbrained boss

Question: “I work for a manager who thinks I can read her mind. She rushes up to my desk and says something like, ‘Did he come pick it up?’ Because I have no idea what she’s talking about, I ask what she means. Then she looks at me like I’m an idiot for not understanding. This happens all the time, and I’m starting to get really irritated. How do I deal with her weird communication pattern?”

Dishing out criticism, without the sting

Ask a person if he likes criticism, and he’ll probably say no. Most of us would prefer constant praise. But most of us also want to know that people take our work seriously. We crave feedback that is thoughtful and thought-provoking. The trick is learning how to give and receive meaningful feedback. Here’s how:

Pen an opening line with the 3 R’s

How well can you capture the attention of someone receiving your memo? Your memo will capture readers if it includes one of the three R’s in its opening line: It should recommend something, reveal information or request that someone act. Test your skill by picking the best opening sentence in this example:

The power of 3’s

Three blind mice, the three little pigs, three wishes—there’s a reason childhood stories revolve around the magic number “3.” Our brains tend to think in threes. How can you take advantage of this simple truth?