Words, Words, Words: June ’20
Write it right, say it right, spell it right.
Category: Internal Communication
Grammar Repair Shop: A simple solution to an ‘article’ query
Problem: Patricia Cain, Philadelphia, asked whether to use “a” or “an” before the initialism SCSR, for senior customer service representative. Lesson: The key is whether the sound that follows the article is a consonant or a vowel sound. If you read SCSR aloud, the first sound you pronounce is a vowel sound, “ess.” Therefore, use […]
Tailor your pitch to the boss’s style
Feel like your ideas are falling on deaf ears? Maybe it’s your sales pitch, not the proposal. Focus your “pitch” with these tactics:
What to do when the grapevine topic is you
You’ve scrupulously avoided office gossip, but that isn’t protecting you from being the subject of this week’s chitchat. Wanting to jump quickly to your own defense is a normal reaction, but it might exacerbate the situation. Follow these steps to salvage your reputation and stop the gossip.
Recognize the needs behind colleagues’ demands
When you’re frustrated by micromanagement or other demands at work, step back and study what the other person truly needs from you. One day Lydia Abram had an “ah ha moment” that taught her how to satisfy a micromanaging colleague’s needs without slowing down her work flow: