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Category: Communication

5 words and phrases to avoid

Languages are living things that evolve over time, with new words created and old ones falling out of common use. Still, just because a lot of people use a word, or use it in a new way, doesn’t make it correct. Veteran copy editor and “word nerd” Tom Stern offers words and phrases to watch out for.

Are you a Level 4 listener?

If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.

What not to say at work

Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.