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Category: Communication

Share bad news with your boss

You can reveal your true leadership potential when you use the DARN process to share bad news with your boss: Disclosure. Tell your boss the full details, explaining the situation and the circumstances leading up to it. Example: “We missed the cutoff date to file the extension because we hadn’t gathered all the data. We […]

The magic of destructible email

People often forget that email messages last forever and can be forwarded to any number of people. There are services, though, that allow you to send a message with a limited lifespan, which come in handy when you have sensitive messages that you don’t want shared.

Does a corporate alumni club add value?

Some companies are taking a new approach toward employees who retire or leave to pursue new challenges. They are establishing groups to help everyone stay in touch and keep the lines of communication open. These programs have many em­ployees wondering what the company benefits from in return.

Distill charts

Your audience won’t remember all the facts that your graphics show, so give them one takeaway that they will remember. When possible, relate it to something they already know. Example: “Last month we served 60,000 customers. That’s enough to fill Yankee Stadium and still leave 3,000 people standing.” — Adapted from “11 Unusual Methods for […]