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Category: Communication

Confirm pronunciations

Don’t stumble over an unfamiliar name when you will be meeting with someone. Call the person’s voice mail after hours to hear how he or she pronounces it.  

Limit replies

Word your email message to discourage recipients from sending replies to the entire distribution list. Example: Instead of saying “Can everyone meet Thursday at 1 p.m.?” send this direction: “If you can’t meet Thursday at 1 p.m., reply directly to me.”

Overpower rivals to sell your idea

The last time you floated an idea to the team, a group of opponents shouted you down with such force that they rattled you, and you let the idea drop. Next time, use these potent phrases to monopolize the conversation long enough for you to convince the “silent majority” on the team to support your idea.