Why being interrupted is most likely your fault
Most people believe they get interrupted because that is simply how the interrupting person behaves. In reality, the blame more often lies with the speaker rather than the interrupter.
Category: Communication
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8 actions make an exceptional listener
Here are eight ways to immediately stop talking and start listening, from Stacey Hanke, founder and communication expert of Stacey Hanke Inc. and the author of Influence Redefined: Be the Leader You Were Meant to Be.
Punctuation takes on meaning in your texts
Texting does not need the same attention to punctuation as your other writing does. But much of your punctuation (or absence of it) carries an unspoken subtle message.
Write smarter smartphone emails
Using a smartphone to send an email doesn’t excuse poor etiquette, incomplete information, curt answers or grammatical mistakes. Ensure that your emails are polished—regardless of the device you use—with these tips.
When asked, avoid these 5 answers
Stop yourself before saying any of these words, which can make you sound noncommittal, undependable or untrustworthy: 1. “Try.” 2. “I’ll get back to you.” 3. “We’ll see.” 4. “I guess … ” 5. “If.”
6 steps to a strong video script
Whether you are developing content for training, marketing, sales or customer engagement, find ways to integrate video. Then follow these steps to write a compelling video script.
Communication skills that have impact … choose the right medium
In the 21st century, we have so many ways to communicate. The only way to develop a sure confidence you’re using the right method is to study the mediums of communication, the purpose and the relationships.
Stop using !!!! so much
You might not think a simple punctuation mark matters. However, if you overuse exclamation points, you can undermine your professionalism—and even make you look a little unhinged. Here are some basic rules to follow.
Don’t be the cause of bottlenecks
Communication bottlenecks can bring your team’s progress to a screeching halt. Make sure that you aren’t responsible for slowing things down because of poor communication habits. Follow these tips.