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Category: 1-Minute Strategy

Own up to your blunder

Need to say you’re sorry? Apologize immediately, face to face. Don’t wait or try to smooth things over with humor. Speak slowly, which will make the apology sound more sincere.

Keep a positive tone

Be more persuasive by avoiding the negative. Example: Instead of writing, “The meeting room is a mess because some of us aren’t tidying up after using it,” write, “When the meeting room is clean, we all benefit. Thanks for cleaning up after you use it.”

Forget someone’s name?

When you’ve forgotten someone’s name, trying to fake it can backfire. Best approach: Just ask. Say, “I’m very sorry.  I just want to respect you by getting your name correctly.”

Pick up your pace

People who walk faster than others are seen as important and energetic, studies show. So put a little spunk in your step and walk with purpose. You never know who may be watching.