Keep your writing style clear and simple by pretending to write to a single person. Warren Buffett, whom a national writing commission recently lauded for his ability to clearly explain complex ideas, says that he imagines he’s writing to his sister when drafting his company’s annual report.
Listen for colleagues to make statements like “if only I had …” or “I could really use ….” Then try to offer them your help, even if they aren’t asking for it outright.
Devote at least half your attention to your star team members, challenging them to exceed goals, gain new skills and take prudent risks. Hotshots deserve at least as much attention as poor performers.
Rather than simply reject your boss’s request to run a team project, give a conditional yes. “I’d be happy to run this project once we …”
When responding to questions, pause even if you know the answer. Responding quickly to some questions highlights the answers you don’t know.
If your boss constantly interrupts you to check the status of projects, start his day with a brief update.
If you rarely get to finish a sentence, condense your comments into 20 seconds or fewer, making every word count. If a peer tries to cut you off, hold your ground
When the office address changes, ask staff members to include the new information after their signatures on e-mails to their outside contacts: “We’ve moved! Our new location is …”
As you move through a workday, note questions as they occur. When you have three or more to discuss with a boss or co-worker, ask for a meeting. You’ll save time and make a great impression.
If you’ve worked with someone who greets new assignments with “Oh boy!” or who sighs or mutters, you know those habits undermine image. Don’t be guilty, too. Listen and catch yourself. Ask a friend whether any habits are working against you.
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