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Category: People Skills

Our Readers Write

Dear Personal Report: In the November issue, the article "Do your part to promote health" ad-vised: "And don’t forget to cover your mouth when you sneeze, cough or yawn." Most people assume they should cover their mouths with their hands, but this spreads more germs than an uncovered sneeze, cough or yawn. Pretend that the […]

Training a bucking bronco?

Q. I’m training a new team member, and every time I clarify or correct something she has done, she immediately becomes defensive and short with me. How should I give her direction so it doesn’t spark a defensive reaction? What should I do when she reacts that way?