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Don’t present an empty head

Never go to your boss and simply say, “What should I do?” She may begin to wonder if you’re really cut out to be a boss yourself someday. If you do need advice (and there’s nothing wrong with that), it’s best to think of a possible solution first, then ask, “What do think of this […]

The ghastly business of reprimanding a friend

Q: “After being promoted to manager, I began supervising my former co-workers, including my friend ‘Alicia.’ Everything was fine until Alicia had a major conflict with an employee who complained to higher management. I was told to resolve the issue, so I had to reprimand Alicia for the way she handled the situation. Alicia now seems very bitter and is obviously unhappy with me. I would like to talk with her about this, but I’m not sure what to say. Do you have any suggestions?”  New Manager