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Category: Communication

Better writing = better business ties

Lynn Gaertner-Johnston is a writing instructor who has helped thousands of employees and man­­agers im­­­­prove their business writing skills. She’s also the author of the Better Writing at Work monthly newsletter. We spoke to her about the importance of great business writing and bad email behaviors that admins should avoid.

The power of your voice

It’s important to speak with authority on the job and in other professional settings, but it isn’t always easy to do. If that’s something you struggle with, take these tips from Practically Perfect PA’s Nicky Christmas.

Talk your way to the top

People with strong conversational intelligence have the power to connect and build trust, says Judith Glaser, author of Conversational Intelligence: How Great Leaders Build Trust & Get Extra­­ordinary Results. She offers five ways to improve your conversational-intelligence skills.