The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue for a week. In every case, it would be all too easy to ignore the problem, or avoid confrontation by sending an email. But in every case, a live conversation is the better solution.
Do you know how to win people over by saying the right thing? Find out in this survey crafted by Laurie Puhn, Harvard lawyer, couples mediator and best-selling author, designed to gauge your communication IQ.
Socializing at work is good for you, according to a jillion studies. What’s not so good: getting stuck in a conversation that seems to never end, about a colleague’s trip to the pet groomer or the adorable 10 things the co-worker’s child said yesterday. Avoid these topics:
The bond between a boss and assistant is far from ordinary. And feelings of devotion often run both ways. Consider these true life-saving stories of assistants and their executives:
A new study by researchers at Tel Aviv University found that employees with strong social networks on the job actually lived longer than those “working in a very unfriendly and nonsupportive environment.”
Use “and” instead of “but,” advises Joan Burge of Office Dynamics. Why? Using “but” sets up a negative that can make people defensive and less likely to listen.
Studies show how hesitant people are to challenge offensive or sexist comments. But psychologist Heidi Grant Halvorson says there are at least three good reasons to confront someone making lewd or sexist comments—despite the fear of retaliation:
What helped clinch this year’s OfficeTeam Administrative Excellence Award for Deborah Carter? … Perk up your daily emails with MeebleMail … Double-check your work. A survey by Accountemps shows that “lack of attention to detail/sloppy work” is the No. 1 pet peeve of CFOs …
Have you put processes or structures into place so you can accomplish what’s most important every day? Try these three tips:
The iPad app Office Bleepster is designed to make communication between an executive and assistant easy and seamless. With 25 predetermined instant-message buttons, which you set up yourself, Office Bleepster allows for one-button to one-button communication.
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