Before administrative professional Ilja Kraag wrestles for too long with a difficult task at work, she checks in with her peers. “How do you do it?” she asks them. That trait—reaching out to others—is what makes Kraag a natural leader. The org chart may not show it, but Kraag leads her peers by setting the right example.
Make any decision-making group more effective by limiting membership to seven … Turn an intention into an action with the power of “when” … Find the volunteer gig that’s right for you …
At some point, it will happen: Suddenly you’ll find yourself face-to-face with the company CEO, with a few brief minutes to make your best impression. What will you say? Here’s fodder for just those occasions:
E-mail newsletters remain one of the most effective ways to build relationships with customers. For proof, look no further than the recent popularity of Groupon. If you’re asked to develop an e-mail newsletter, keep in mind these tips:
Paradoxically, being a perfectionist could get in the way of your ability to polish your business-writing skills. One professor at Smith College, Randy O. Frost, has studied perfectionism for years. He believes that perfectionists avoid writing tasks, procrastinate about them, and avoid having others review their work—all of which hinder improvement.
When a friend becomes the boss, the power shift can bring on strong emotions and conflict. To avert problems—and to save your friendship—keep emotions out of the way and focus on strengthening your new professional relationship:
Grammar Girl has debunked these grammar rules, saying, “Almost everyone believes at least one of these myths”:
If a colleague tries to sabotage you in front of the group, here’s what you should do: 1. Don’t approach someone for a discussion until you can think rationally. 2. Immediately address issues. 3. Stand up for yourself in a professional manner. 4. Wrap up on a positive note. 5. Report back to your boss.
Network by sharing online content, using the appropriate “share” buttons … Try this radical solution to unproductive meetings … Unhappy with what shows up when you google your name? Build your profile on business social-networking sites … Be explicit when asking for a favor …
Use these six strategies to say “No” to a request for your time … and make it stick:
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