The best executive assistants are indispensable. But, initially, many have trouble developing the trust and understanding needed for a strong assistant-boss relationship. Trudy Vitti knows how difficult the initial steps of a new assistant-boss relationship can be …
When she won the Oscar this year, actress Melissa Leo made the mistake of dropping the F-bomb as part of her speech on live television. Tip: Prior to walking into a room or onto a stage, practice your spiel.
Should you really have to say something twice to get someone to follow through? The most effective managers repeat themselves at least once, according to Harvard researchers. Some even send three or four redundant communications.
Mind your business P’s & Q’s … Ask permission before giving feedback … Pose the right questions when you’re waiting … Is a cluttered desk the sign of a cluttered mind?
Another admin on your team just made a cringe-worthy mistake. It was so bad that, although you’re a team player, you’d like to make sure your co-worker is held accountable. Is there a way to place the blame in a professional way? Opinions differ among the experts.
The jury is still out on whether cell phone radiation has a negative effect on our brains. Regardless, most health researchers recommend that you hold a cell phone an inch or two from your ear. Their top tip?
What do your customers think? The answers are often uncovered through a survey. But writing a customer survey is more complicated than most people think. If you’re ever tasked with finding out what people think, use these tips for writing survey questions:
Whenever possible, choose concrete words to express your ideas, says Deborah Dumaine, author of Write to the Top. “Abstract writing is open to many interpretations, all potentially inaccurate,” she says. “Make a real effort to clarify your ideas so that the reader understands your intention.”
OMG! The Oxford English Dictionary officially approves of the three-letter “word.” Among the entries in its latest edition are a number of expressions that first became popular online but then crossed over into everyday use.
Before administrative professional Ilja Kraag wrestles for too long with a difficult task at work, she checks in with her peers. “How do you do it?” she asks them. That trait—reaching out to others—is what makes Kraag a natural leader. The org chart may not show it, but Kraag leads her peers by setting the right example.
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