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Category: Communication

Are you a Level 4 listener?

If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.

What not to say at work

Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.

Share bad news with your boss

You can reveal your true leadership potential when you use the DARN process to share bad news with your boss: Disclosure. Tell your boss the full details, explaining the situation and the circumstances leading up to it. Example: “We missed the cutoff date to file the extension because we hadn’t gathered all the data. We […]

The magic of destructible email

People often forget that email messages last forever and can be forwarded to any number of people. There are services, though, that allow you to send a message with a limited lifespan, which come in handy when you have sensitive messages that you don’t want shared.