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Category: Communication

Fear of public speaking can help you

Public speaking instills fear in even the most confident people, writes Dianna Booher, CEO of Booher Research. The key to con­­quer­­i­ng public speaking is using your fear to motivate you. Here are some of Booher’s suggestions to help you use your fear to give a great performance.

What the best customer service reps do

One of the most cost-effective ways for companies to get great word-of-mouth marketing is to provide excellent customer support and service. Great customer service teams share common traits that you can copy, says Gregory Ciotti at Help Scout, a help-desk software tool. Ciotti shares some he’s observed.