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Category: Career

The right words will get you that raise

You probably know how to make a case for a raise: by touting the tangible ways in which you’ve added value to the company. But once you’ve asked your boss, he or she will probably respond in one of three ways. Here’s how to handle each possible response and move the conversation toward your ultimate goal: getting a raise.

Want good treatment? Be a better customer

Want to be the sort of customer who gets priority treatment? Who regularly gets a supplier to lower their price when your exec asks for budget cuts, or compels the barista to add more whipped cream to her mocha lattés? Stick to these five behaviors that, in vendors’ eyes, make for a good customer, says Harvard Business School professor John Quelch.