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Category: Supervising

Hire the best applicants possible

Your organization has narrowed the field to two candidates for an administrative position. Both are experienced, both personable. How to choose? Nancy Brown has devised a way to make the right choice…

Training a bucking bronco?

Q. I’m training a new team member, and every time I clarify or correct something she has done, she immediately becomes defensive and short with me. How should I give her direction so it doesn’t spark a defensive reaction? What should I do when she reacts that way?