It was on her first and only day of training for her new job as IT coordinator at PPG Industries that Jerrilynne Jankowski noticed a long line forming outside her door: employees with questions and basic admin needs.
Who hasn’t started writing a thank-you or condolence note, only to encounter "the big um" after the first sentence? "The big um is when you get your first couple of words out and wonder, ‘What’s next?’" says Angela Ensminger, co-author of On a Personal Note: A Guide to Writing Notes with Style. "That blank paper is very intimidating." Great personal notes come from taking these five steps:
Your organization has narrowed the field to two candidates for an administrative position. Both are experienced, both personable. How to choose? Nancy Brown has devised a way to make the right choice…
The team project turned out well, but you’re miffed because you and a co-worker did all the work; the rest of the team slacked off. Now, even the slackers are receiving credit for your work.
Knowing whether or not to tell your CEO that he has spinach stuck in his teeth is one sure test of your etiquette skills. (Answer: Tell him, but discreetly.) How would you handle the following two difficult or embarrassing situations?
Create a positive impression by making each interaction with people memorable. You can do that in 10 seconds or less, with these approaches:
Try these tips to get you through your busy day.
It’s not unusual to be asked to help pay for celebrations at the office, such as birthdays and baby showers. Avoid asking colleagues for too much too often by keeping in mind these guidelines from OfficeTeam:
Problem: "I’m in charge of turning on the dishwasher each night before leaving. To some, this translates to my also being in charge of cleaning up after everyone. Several memos have been distributed … but have not been successful. Any ideas? I’m tired of being known as the office maid. My name is not Hazel!"
You may not realize it, says executive coach Jenni Prisk, but your boss might love to have you as his or her mentor.
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