More than 90% of the 3,000 employees surveyed by the Marshall School of Business said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job. The remedy?
December 3, 2009
Categorized in: Teamwork
Defuse a stressed-out, tense workplace with simple, morale-boosting celebrations. Examples: To celebrate National Pie Day (Jan. 23), get pies for the office. For Make a Difference Day (the fourth Saturday in October), challenge each employee to do one thing for a co-worker.
When you’re thrust into working environments, you deal with all sorts of people on a daily basis. If you don’t get along with some of them, the hours can drag on. If these people are your bosses, the days can seem like torture. Here’s how to manage your manager.
Question: “I’m not sure whether to trust one of my co-workers. ‘Amy’ is helpful and considerate to me. She provides useful information and makes friendly, encouraging comments. However, some co-workers say Amy stabs people in the back because she wants to climb the corporate ladder. If Amy really is a skillful manipulator, how do I avoid being hurt by her tactics, especially when management thinks so highly of her?”
Question: “I have a new boss and she is so disorganized. She has piles and piles of papers and complains that she can never find anything. How do I get her to organize her desk?”
October 9, 2009
Categorized in: Teamwork
Cyclists at this year’s Tour de France proved you don’t have to be the “leader” to dazzle people with your
leadership skills. Teammates on one team acted like leaders when they helped propel one of their fellow cyclists to win six stages of the race.
When a control-freak boss monitors your every move, you and your co-workers may be tempted to rebel. Instead, don’t let your annoyance show. “Getting visibly irritated when he leans on you will only make him think he needs to keep an even closer eye on you,” says Albert J. Bernstein, a clinical psychologist and author of Am I The Only Sane One Working Here? Here are more strategies:
Ask a person if he likes criticism, and he’ll probably say no. Most of us would prefer constant praise. But most of us also want to know that people take our work seriously. We crave feedback that is thoughtful and thought-provoking. The trick is learning how to give and receive meaningful feedback. Here’s how:
The fringe benefit of making your boss look good? You look good. Make these two proactive habits part of your repertoire: 1. Prototype your work. 2. Deliver bad news early.
Question: “I work for a manager who thinks I can read her mind. She rushes up to my desk and says something like, ‘Did he come pick it up?’ Because I have no idea what she’s talking about, I ask what she means. Then she looks at me like I’m an idiot for not understanding. This happens all the time, and I’m starting to get really irritated. How do I deal with her weird communication pattern?”
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