Category: Outlook

Starting off a letter or an e-mail message with a drab opening (“This is in response to …” or “Enclosed please find”) is a sure-fire way to put your readers to sleep just in time to miss your most important points. Add variety—and persuasiveness—to your messages by starting sentences with words that grab readers. Here’s […]

Just because e-mail is handy doesn’t make it efficient. Indeed, three out of four people delete an e-mail before they finish reading it, a recent survey found.