Is your smartphone a Petri dish?
How bad is the āgermyā smartphone problem anyway?
Referee a dispute: 3 tactics
Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.
With customers, stay positive
In customer service, little thingsāand little sayingsāmean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.
Banish your own negativity
Negative behavior can be changed! It just takes training and practice. The key is analyzing your behavior, planning a change, and implementing it consistently. Try these five steps.
Apologize accurately and effectively
Business school professor Maurice E. Schweitzer suggests five kinds of statements you can combine as needed to create an apology that fits the situation.
Tear down the pandemic walls of āspiritualā distancing
In such trying times, the following advice can preserve our mental grit, foster a positive environment (whether weāre working remotely or on-site), and serve as a sacred reminder that courage requires embracing vulnerability, risk and innovationānot perfection.
To Zoom or not to Zoom: Videoconference security issues addressed
Increasingly, organizations are turning to Zoom to enable the necessary videoconferencing capabilities that make recent shifts possible. But, is that the right move?
Cultivate success with a strong brand and online reputation
We all have a personal brand that has impacted our existence on a daily basis, even before our evolution into the world of online communication. And when we carefully manage that brand, we allow it to take root as the foundation of our success.
Put an end to conference call angst
Few things cause people more angst than the nuts and bolts of a conference call. āDo we dial 9 first?ā āWhereās the mute button?ā āWait ā¦ should we have pressed #? Is that why we canāt hear?ā Help out by providing terse, clear and permanent instructions beside each common phone in the office.
Gain some presence in your industry
Establishing yourself as an expert offers your organization great marketing potential. Follow this advice to position yourself as a thought leader in your industry.