When you have to deal with an irate customer or colleague, try this strategy … Be sure the person with whom you’re talking is comfortable with your note-taking … Before you make that end-of-the-day phone call … Take the lead in answering concerns … Why QWERTY?
Interdepartmental conflicts can kill productivity, lead to mistakes, and result in disputes. To increase collaboration across warring departments, take these steps.
Everyone is rejected from time to time, and you will be, too. However, handle rejection the right way and you can create future opportunities for yourself. Follow this advice to make the most of rejection.
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.
One way to disagree with someone who has ideas different from yours about what should be done in a certain situation is to argue with them—but that doesn’t always work out so well. A better strategy is to position your idea as a complement to theirs.
Some of the greatest challenges that colleagues and I have faced during our long-term shift to working from home are related to the increased amount of keyboard and screen time that our duties have required.
Discover your true passion by creating a three-column list, says career counselor Karen James Chopra. In the first column, write down every job you’ve ever had (including that lifeguard gig you had one summer). In the second, list what you liked. In the third, what you disliked. “I promise you,” she says, “themes emerge.”
Do you worry that if you’re away from the office and mixing face to face with colleagues for too long, they’ll simply forget how important you are? There are ways to keep injecting your presence even from far away.
Saying “No” in an argument or negotiation can be difficult, but standing your ground as the other person tries to change your mind can be even more difficult.