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Pull the veil off acronyms and jargon

Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.

The anatomy of a bad decision

I often say “You don’t know what you don’t know.” This may seem obvious, but multimillion-dollar organizations make decisions every day based solely on the information they’re looking at, discounting factors that may not be addressed by the research being conducted.

Make sure team is not a clique

Does your team really behave like a team? Over time, some teams develop cliques and grow distant—if not downright hostile—to outsiders and new members. If you want to keep your team productive and healthy, you have to keep the “in-crowd” from taking over. Here’s how to intervene.

5 commonly overlooked rules on keeping personnel records

“Into the cabinet it goes, I’ll deal with it later!” This is, too often, the dangerous generic policy adopted by harried HR pros when dealing with the daily onslaught of employee paperwork. How many of the best practices below might your organization be cutting corners on, leaving you open to litigation worries?