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Keep a positive tone

Be more persuasive by avoiding the negative. Example: Instead of writing, “The meeting room is a mess because some of us aren’t tidying up after using it,” write, “When the meeting room is clean, we all benefit. Thanks for cleaning up after you use it.”

The complaining caller

You’ve had nothing but constant interruptions all morning as deadlines loom and then the phone rings … again. Seconds later, you find yourself on the other end of a loud, complaining customer, client or colleague whose expectations haven’t been met. What do you do?

1-Minute Strategies: Aug. ’10

Proofreading alert! According to search engines Google and Yahoo, the most common misspellings in searches are not due to the difficulty of the word, but rather to sloppiness … Make restaurant reservations in a fraction of the time, now that Yelp.com and OpenTable.com have integrated their web sites … Reduce ink use and save money by changing your default e-mail font to Century Gothic.

PowerPoint Tips: Questions to ask yourself

I’m often asked about the “rules” for PowerPoint® presentations. How many bullets? How many words per bullet? Font size? Font type? There are some great books on the subject. I happen to like Garr Reynold’s Presentation Zen and Michael Flocker’s Death by PowerPoint®. You can read a hundred books on the subject and go to classes and seminars. If you do, you’ll hear hundreds of pieces of advice, some conflicting, about how to wow your audiences and get your point across. So what is the best advice? Ask your audience!