The administrative assistants at Whittier College in Whittier, California, support the faculty and students but also stay busy with their outside interests.
To get the information you really need to do your job well, you have to listen—not just “hear,” but really listen. How’s your approach to active listening? Take this quiz and find out:
Q: “Our micromanaging boss makes it difficult to accomplish our team goals. When we start a new project, she never discusses her expectations or her vision of the end result. She often shifts direction on a whim, leaving us feeling that we’ve done a lot of work for nothing. Do you have any suggestions?” Frustrated Team Member