“Could I ask you to repeat your name one more time?” Admins who hate asking that question may fear that they come across as incompetent or unprofessional. The truth, though, is that they just want to get it right. Here are top tips from other admins on handling on-the-phone situations.
One reader asks, “Should I write ‘p.m.’ or ‘pm’ or ‘PM’?”
Whether you’re dining with peers at a convention or meeting with a vendor, lunch etiquette can keep you from marring your image with a faux pas. Here are five
etiquette rules for business meals, according to Robin Jay, author of
The Art of the Business Lunch:
Two abbreviations, “i.e.” and “e.g.,” are often used interchangeably in writing. But they have different meanings.
Your big conference went off without a hitch. In fact, it went so smoothly, your boss might not realize how well you handled everything.
Do you know when water-cooler talk is good-natured (good gossip) and when it crosses the line (bad gossip)? Here’s the test …
Good communication skills are more valuable than knowing PowerPoint inside and out, according to a new survey, in which 67% of human resources managers said they would hire an admin with strong soft skills even if their technical abilities were lacking.
Give co-workers what they really need by listening, rather than advising.
What buzzwords bug you the most? Advertising executives ranked these words as some of the most overused …
Improve rapport with others by thinking of small talk as a picture frame around business conversations.
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