Words, Words, Words: February ’21
Write it right, say it right, spell it right.
Category: Communication
Ask the veteran: How do I write an effective complaint letter?
In my job I often have to write some unpleasant correspondence to people and firms that have let us down or not given us what they promised. Do you have any tips for writing a complaint letter so it gets acted on, without resorting to becoming a bully?
Words, Words, Words: January ’21
Write it right, say it right, spell it right.
Craft better emails
Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.
Words, Words, Words: December ’20
Write it right, say it right, spell it right.
Ask the veteran: How can we improve our staff surveys?
Question: Our company is doing a lot more staff surveys these days. Any tips on how to do them well?
Don’t be a bobblehead
Gestures are a powerful part of active listening. Like many powerful things, however, they have both good and bad effects.
Make sure your questions are questions
Watch your body language, and keep your ears open for the nuances of tone that create statements in disguise.
Good reasons to pause before answering
Whether giving a speech, addressing a meeting, or just talking one-on- one with an employee, take a pause before answering tough questions. Here’s why.
Ask the veteran: How do I write a reluctant thank-you note?
Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”