Start each day with a prioritized to-do list, dividing it into A-B-C tasks … Ditch the half-truths, even the little white lies you tell to make someone feel better … Earn respect of senior management by showing the ROI for whatever you’re proposing.
Remember, any message can be forwarded. Tanya Battel, principal of Elite EAs, warns, “Never use email to complain about someone.”
“A change agent,” write the authors of Who Took My Pen … Again?, “has the courage to see things that are and know they could be better, and to see things that aren’t, and work, dream, plan, and learn about them, in order to bring them into reality.”
You’ve probably heard the one about Gen Y’ers wanting—and expecting—constant feedback. Two things to know about that generational myth: First, it’s not exactly true. Second, if you accept it at face value, it could get in the way of good intergenerational relationships.
“The issues most people struggle with have little to do with our ability to do the work,” says Quint Studer, author of The Great Employee Handbook: Making Work and Life Better. “It’s all the things that happen around the work. … It’s whether we make life easier for our co-workers or more difficult.” He offers these four workplace secrets:
Bosses aren’t the only ones who can provide feedback to employees. Giving negative feedback requires you to counsel and criticize in a way that alerts a co-worker to where the problem lies and what must be done to solve it. Follow this seven-step method:
Opening your email inbox to find a message criticizing your work is bad enough. But it’s even worse when you notice that your boss was cc’d on the message. An administrative professional recently encountered this situation and wrote about it on our online forum.
To get Swedish commuters to take the stairs instead of the escalator at a metro stop, they turned the staircase into a giant keyboard, complete with sound. How can you use the same approach to change people’s behavior at work?
Networking may seem like a mysterious skill that’s beyond your grasp, but actually, it’s as simple as this Golden Rule: Always offer to help, and never expect anything in return. Three ways the rule works:
Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave them? Try these tips:
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