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Category: Communication

Build a training program for managers

April 1, 2006 Categorized in: HR, Nonverbal Communication, Problem Solving
The reason Taco Bell’s admin team came up with its “Team of Two” training program is clear when you listen to admin Karen Walters describe managers in her building. “There were a few managers in the group who maybe weren’t using admins to their greatest capabilities,” explains Walters. “In their defense, they didn’t have a good model.” So the admin team decided to give them one…
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Grammar Repair Shop: With regards to, irregardless

February 1, 2006 Categorized in: Grammar Repair Shop, Internal Communication, Speaking, Writing/Editing
Reader Kelly Merritt sent us the following note recently: “Most people write ‘I am writing with regards to,’ or ‘in regards to,’ and I have even been corrected when using ‘in regard to’ … when everything I have read says that ‘regard’ and not ‘regards’ is the proper term. Which is the proper word?”Please also […]
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Streamline your back & forth editing

February 1, 2006 Categorized in: Skills Check, Word, Writing/Editing
Any Word feature that can save time and make you look good is worth tapping into, right? One such feature: Word’s built-in reviewing tools, which let you and others track all the changes you make as a document is written and edited. With the Track Changes tool turned on, you can track each insertion, deletion […]
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Grammar Repair Shop: effect vs. affect

January 1, 2006 Categorized in: Grammar Repair Shop, Internal Communication, Writing/Editing
Rule 1. Use effect as a noun when you mean “result.” Example: “The new budget exerted a chilling effect on our business.” Tip: Use effect when one of these words precedes it: “an,” “any,” “the,” “take,” “into,” “no.” Examples: “Before the new budget takes effect … ” “Out-of-date computers became an unintended effect of the […]
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