You’re always sending messages, even as you sit in silence. “Nonverbal cues indicate what is really being said,” says communications expert Debra Hamilton. Here are the gestures and cues you should be aware of.
Networking with people in other departments can strengthen workplace relationships.
Keep a cell phone from losing its juice too soon … and dying during an important conversation.
Sending out crystal-clear, well-defined e-mail benefits you just as much as the recipient. By thinking carefully before sending a message, you take control of an e-mail exchange.
Want a more creative office environment? Then celebrate the diversity and differences among co-workers.
Like the Hatfields and the McCoys, you and another worker become engaged in a feud. Only it’s not out in the open; it’s simmering under the surface. You’re in the middle of a “covert conflict.” To resolve it, first turn it into an overt conflict. Take these three steps.
Complaining, criticizing and gossiping come so naturally, it’s hard to go an average day in the office without experiencing at least one of them. Try adding positive energy to your office by being more conscious of the words you choose every day.
Earn people’s trust by asking them to describe their activities, using simple who, what, why, when and how questions.
Remember the “Rule of 12/12/12” to make a good impression on everyone you meet.
You may make oral blunders without even realizing it. "There are three verbal blunders that are real problems for many of us, that keep us from exuding confidence,” says Susan Mason, a principal with Vital Visions Consultants.
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