Terms vs. terms!
Some of the most misused terms in the English language are simply words that are confusingly similar to one another.
Category: Communication
The art of procedural writing
Whether it’s being tasked with updating the employee manual, or you’re trying to prepare your colleagues to handle your desk during a planned absence, or you’re leaving a list for your pet sitter, at some point most of us have to prepare written instructions. Authors Jane Curry and Diana Young share specific tips.
Add copywriting to your skills list
Here’s a structured guide to the information you should gather and the questions to ask to best equip yourself before giving it a shot.
What is a great email?
Chances are if you’ve written a “loaded” email, you may not have taken the time to review it or revise it because it took you so long to write it! OK. It happens. So what does a good email look like? The Email Doctor, Dr. Monica Seeley, says to think in fives.
Can handwriting be improved?
Handwriting? What’s that? Kidding aside, there are plenty of times we still handwrite things, apart from signing documents. It’s worth taking a little time to improve it. Here are a few ideas.
Got any banter heroes?
Banter heroes are people who can always think on their feet—maybe people you tried to emulate when you developed your own speaking style.
Master your digital body language
Erica Dhawan, author of Digital Body Language, identifies many ways in which digital communication is different from traditional body language so you can more effectively convey your message in the digital realm.
Develop critical listening skills
In our competitive business environments, the ability to listen well is a crucial edge. It’s one of those soft skills that employers look for and clients crave. But it takes consistent practice to achieve the goal of listening (i.e., taking in information).
What are you really communicating? Examine your digital dress code
An impeccable digital dress code can help ensure that your messages are read, received well and responded to with the proper urgency. Here are the best tips.
5 stages of conversational intelligence
When it comes to small talk, some people get it and some people don’t—or do they? Here are the five stages of conversational intelligence.