When you’ve forgotten someone’s name, trying to fake it can backfire. Besides, says behavior strategist and author Joe Takash, there’s a real benefit to making sure you get people’s names right: stronger relationships. He offers five tips:
Your 26-year-old co-worker doesn’t want to wait until her
annual review to find out how she’s doing at work. She wants to know now. Gen Y employees want more feedback, more often, than previous generations. They’ll seek it from their immediate boss, as well as others. If you’re not comfortable with or accustomed to offering feedback, heed these tips:
We certainly don’t want to be the subject of gossip, and we know gossip isn’t kind, so why does it occur? Because people need their gossip fix. We’re preprogrammed for it: It comes standard in all human beings. But does that make gossiping OK?
When a colleague or customer gets so upset they stop making sense, you need to remember this: Too much adrenaline is muddling their thinking. Here are the most common forms of ranting, along with what to say to get them back on track quickly:
If you’ve ever wanted to be the next Arianna Huffington, your dream has never been more within reach. “This is the perfect venue to share your expertise and elevate your visibility to a whole new level,” says Scott Ginsberg, author of Stick Yourself Out There. Follow these steps for blogging brilliance:
Can you spot the errors in these sentences? 1. Come quick or you’ll miss the bus. 2. Hank felt badly about missing the deadline. 3. Which would be best, a raise or an extra vacation? 4. Speak slower when you answer the phones.
Communication is a cornerstone of any relationship—at least any good relationship. So why do so many executives rely on casual, on-the-fly exchanges with their assistants? Joan Burge, an administrative trainer CEO of Office Dynamics, holds a daily huddle with her executive assistant. Here’s how they make the
communication work:
“All first drafts are terrible. I don’t care if you’re Hemingway.” That comes from a writing professor who may as well have been talking about email. No email should be sent without revision. Here’s an
email etiquette checklist to follow:
Social media, such as blogs, Facebook and Twitter, are leading to confusion over what’s appropriate: Should your boss be your Facebook friend? Can you “tweet” about work? What would your firm’s VP say about your mentioning him in your blog? Some tips from
etiquette expert and labor lawyer Joseph Clees:
The Secrets of Facilitation, 101 Ways to Make Meetings Active, Instant Icebreakers …
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