When a colleague or customer gets so upset they stop making sense, you need to remember this: Too much adrenaline is muddling their thinking. Here are the most common forms of ranting, along with what to say to get them back on track quickly:
If you’ve ever wanted to be the next Arianna Huffington, your dream has never been more within reach. “This is the perfect venue to share your expertise and elevate your visibility to a whole new level,” says Scott Ginsberg, author of Stick Yourself Out There. Follow these steps for blogging brilliance:
Can you spot the errors in these sentences? 1. Come quick or you’ll miss the bus. 2. Hank felt badly about missing the deadline. 3. Which would be best, a raise or an extra vacation? 4. Speak slower when you answer the phones.
“All first drafts are terrible. I don’t care if you’re Hemingway.” That comes from a writing professor who may as well have been talking about email. No email should be sent without revision. Here’s an
email etiquette checklist to follow:
Communication is a cornerstone of any relationship—at least any good relationship. So why do so many executives rely on casual, on-the-fly exchanges with their assistants? Joan Burge, an administrative trainer CEO of Office Dynamics, holds a daily huddle with her executive assistant. Here’s how they make the
communication work:
Social media, such as blogs, Facebook and Twitter, are leading to confusion over what’s appropriate: Should your boss be your Facebook friend? Can you “tweet” about work? What would your firm’s VP say about your mentioning him in your blog? Some tips from
etiquette expert and labor lawyer Joseph Clees:
The Secrets of Facilitation, 101 Ways to Make Meetings Active, Instant Icebreakers …
Meetings can be brutally boring. They can be too frequent, too long and too unproductive. You may think you can’t do anything to make a meeting more efficient and results-oriented—you aren’t the person leading it, right? But Amy Henderson, Henderson Training Inc., believes you can do a lot to influence a meeting.
Why is “small” big? Small companies can better win the trust and confidence of recession-weary customers. No matter what the size of your company, here’s how you can imitate what small companies do well:
A resolution is a formal way of saying what your group is going to do, or what its position is. The format is: title and number, "whereas" clauses and "resolved" clauses. Here’s the protocol and some formatting tips …
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