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Year: 2015

Taming SharePoint Document Management

One of the hardest things to do is to get people to put things in the right places. Even when you had “sub-sub-sub-sub” folders on your network drive, people still put things in the wrong spots. With the Content Organizer feature activated in your Document Center site, all they will ever have to do is upload their documents into a Drop-off library. SharePoint does all the routing based on content type and other parameters you set up. Here is how it works.

This egregious example of time theft makes the recourse quite clear

Q: “I have a co-worker who is running a Web-based business on company time. ‘Linn’ spends hours monitoring her website, taking orders, sending invoices and arranging for shipments. At the end of the day, she prints out her documents and takes them home. Our boss appears to be completely unaware of these activities. He occasionally asks other employees to help Linn out because she’s so busy. However, she’s just busy making money for herself. Is there anything I can do?” Outraged

What the best customer service reps do

One of the most cost-effective ways for companies to get great word-of-mouth marketing is to provide excellent customer support and service. Great customer service teams share common traits that you can copy, says Gregory Ciotti at Help Scout, a help-desk software tool. Ciotti shares some he’s observed.