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Year: 2015

Texting in the office: a problem, or just yet another distraction?

Q: “Our office has an outdated cellphone policy that doesn’t address text messaging. Most of our employees keep cellphones on their desk and do a lot of texting during the work day. Many people feel that management needs to step up and deal with this issue, because texting distracts people and reduces productivity. Don’t you think we should have a texting policy?” Annoyed

Make your call more like a movie trailer

Prompt return calls (and create a little mystique) by adding a teaser to your voice mail message whenever you can. Examples: “By the way, I may have found the solution to your distribution problem” or “I’ve come across some very interesting information which should save you serious money.” This shifts the power of the dialogue […]

Connect with key influencers early on

When you start a new job, you need to know the people who get things done, have strong ideas and can point you in the right direction as you do your job. You definitely want to connect with them, but they aren’t always pointed out to new employees.

Got a snooty lifestyle judge on your staff?

Q: “One of my employees constantly criticizes her colleagues for making ‘immoral’ life choices. Her judgmental remarks are creating a very uncomfortable atmosphere on our team. As a business owner, I feel I have a responsibility to keep people from being harassed this way. What should I do?” Troubled Manager