Angry callers: like putty in your hands
Turn a growling caller into a purring, pleased customer, with these techniques.
Year: 2013
Court ruling affects workplace suits
The U.S. Supreme Court’s recent decision in a workplace harassment case may alter the way future harassment suits are brought against employers.
How to avoid self-assessment sabotage
Q: “As part of my performance review, I have been asked to write a self-evaluation, which makes me very uncomfortable. For the past eight years, my manager has completed the appraisal form by himself, so this process is new to me. Since I tend to be very self-critical, how do I keep from sabotaging myself?” Apprehensive
Get a healthy lift from food combos
Certain combinations of foods can work especially harmoniously together and help boost your energy and health. Health writer Lisa Evans offers a few choice combinations to consider.
A little slang can pep up almost anything
You wouldn’t want to use it as a style guide, or for almost any business-to-business correspondence, but getting familiar with some of the lingo found in the Urban Dictionary can help you add some modern flair to a routine document or presentation. Dropping terms like “phoneslinger,” “hate hug,” or “textretary” can be a real (and […]
Define a worker’s authority … or watch it spiral
Q: “I teach at an international school which employs people from several different countries. ‘Owen’ likes to create friction and is especially rude to our Asian staff members. Some good teachers have left because of Owen, yet no action is ever taken action against him. Whenever Owen is on vacation, we are like one big happy family. But as soon as he returns, the tension starts again. What can we do?” Fed Up
Handle office politics like a pro
Office politics are a fact of life. Since you can’t escape it, columnist and blogger Eric Barker has compiled some tips from the experts so you can handle the politics like a pro.
Balance life and work with color-coded calendars
With technology bringing your job into your pocket and into your house, it’s more difficult to balance work and home than in the past. Use your calendar as a tool to help keep your life on an even keel.
The perennial perfume problem: Will we ever solve this one?
Question: “How do you tell your co-worker she’s wearing too much perfume? It gives some people a headache—not to mention its effect on people with allergies.” – Andrea
Keep on top of your game with Google+
Facebook is a great place to catch up with people, Twitter is wonderful for following your favorite celebrities, and both have their place in business and marketing. But there’s yet another way to use social networking that can help you with career advancement and keep you up-to-date with your industry.