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Year: 2013

Are you a Level 4 listener?

If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.

Cut the constant ‘I’

Only begin a sentence with “I” if you’re talking about yourself. It sounds obvious, but it’s a rule that’s rarely followed. Leading off with “I’m concerned that” or “I believe” when your point is more about other people or issues is a mistake that can make you seem more self-centered than you really are.

Overhaul relationship boundaries when your friend becomes your boss

Q: “I’m having trouble adjusting to my new job as the office manager for a small business. My biggest problem is that one of the owners, ‘Emily,’ behaves very erratically. I got this job because Emily and I have been friends for more than seven years. We have often shared personal problems and helped each other as neighbors. Our relationship is more important to me than this position. I would like to help Emily overcome her emotional instability, because it is making my job much more difficult. What do you advise?”  Emily’s Friend

What not to say at work

Strong communication skills are a must for anyone in the workforce today, and there are some things that simply should never come out of your mouth, says Roxana Hewertson, CEO of Highland Consulting Group.

Target dates beat ‘ASAP’

Avoid using the term ASAP; it means different things to different people. Employees faced with an “ASAP assignment” may not know whether that means they should instantly drop whatever they’re doing to complete the project or whether they should squeeze it into their already busy schedule and just do their best.