Last week, a reader sent out a plea for help on where to get self-training on conversion and editing software programs. Forum readers were generous with their advice. Patty suggests purchasing the DVD from a recent Business Management Daily Adobe Acrobat webinar. “I purchased the ‘Tips and Techniques’ CD for a low cost and found some great tips on how to use the software. You will have to dig a little, do some searching, perhaps spend a little money, but you will find help.” For the ScanSoft suite, Forum reader Kim recommends googling “Easy Guide to ScanSoft” to find several helpful links. Patty adds, “Part of an admin’s job is to keep up-to-date on software applications and their uses … Happy learning!”
Editor’s Note: Thank you, Patty, for the testimonial. Readers can view a free 2-minute clip from the
on demand video, here.
You can’t always get what you want, but you might get the one thing you deeply desire—if you know how to visualize it. Mark Murphy, founder and CEO of Leadership IQ and author of Hard Goals, tells us that visualizations are an important motivator when you’re working toward a goal.
If something doesn’t make sense to you, don’t try to fake it. Ask, “What am I missing here?” to prompt the other person to clarify.
You’re giving a presentation to a group of fellow admins, and it’s going as smooth as butter. Now, fast forward to the next week. Once again, you’ve been asked to share your knowledge with a group. Only this time, you’re nervous. You’re convinced that you don’t have the ability to do it. Why?
Pose a question that requires a response. It softens the approach and involves people in the topic. Then, make eye contact to build trust.
Question: “I have a co-worker who is frequently tardy. ‘Paula’ lives about an hour away and has several children, so she is often delayed in the morning. The problem is that when Paula calls in to say she’ll be late, she asks me to give the message to our boss. He then gives me the third degree about why she won’t be there on time. I’m just a colleague, so I don’t grill Paula about her reasons. It’s not my responsibility to find out if she’s sick or sleeping late or stuck in traffic. In fact, I don’t think it’s any of my business. My boss hates conflict, so he won’t talk to Paula directly about her tardiness. But whenever I deliver one of her messages, he gives me hell. What can I do about this?” —Not My Problem
Feel like a Jack or Jill of all trades? Pretty soon, the rest of the office may be feeling the same way, if they don’t already. According to a recent Wall Street Journal article, we’ve entered the era of the “superjob” …
Which are you more likely to write: “Do not waste energy” or “Conserve energy”? If your writing contains a lot of “no’s” and “not’s,” it’s a signal of negative writing. Using positive language is a better way to promote your ideas.
If you’re not on a first-name basis with the movers and shakers who can make a difference in your career, make a point to introduce yourself. The right people first need to know who you are.
Signal that you plan to keep it brief. Set up the appointment for a time such as 9:20 a.m. or 1:45 p.m. The irregular time communicates that you don’t plan to take longer than 10 or 15 minutes.
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