Question: “My boss, “Debra,” has been a wonderful mentor. As a result of her mentoring skills, I was recently offered a job with another company at a 30% pay increase. I would like to repay her by doing some “reverse mentoring.” Debra oversees a department of 125 people, manages a $3 million budget and has an MBA. She is also one of the smartest people I know. However, top management here frequently fails to recognize excellence.
After 27 years with this company, Debra finally seems ready to move on. She has been asking me questions like “What else do you think I might be qualified for?” How can I help her?” —Grateful to My Boss
Question: “A co-worker has sent a companywide e-mail inviting employees to attend a morning prayer and Bible study on company premises prior to work hours. Is this allowable by law?” — Anonymous
Question: “Does anyone know how to stop pagination at a certain point in a Word document? I’ve had to do this many times, but every time is difficult and time consuming. I type multisection documents and in the final section, I need to stop page numbering. I know you must undo the “link to previous,” but I have to fight with it for a long time before I can get it to work. I’d like a simple, quick or easy way to do it, but I would settle for just knowing step-by-step how to do it right each time without having to fight with it for an hour or more.” — Diana
Question: “Our appraisal system requires supervisors to schedule quarterly conferences with their employees, but my boss never does. On my annual performance review, he always lists the dates when our conferences should have happened, then asks me to sign it. I have never been comfortable falsifying this information, but I don’t know what to do. Should I just suck it up and sign to keep my boss out of trouble? Or should I refuse and risk becoming the target of retaliation?” — Honest Employee
Picking protégés is like investing, say two psychology professors from the Naval Academy and Indiana University. You choose carefully because you have limited resources and want a decent return.
Question: “What should I do about a co-worker who takes advantage of a boss-less office? My boss’s main office is in Massachusetts, but she also manages my two-person office in New York remotely. This requires a large amount of trust from my boss. My co-worker, however, walks into the office late, but leaves on time every single day. Plus, she stops working 10 to 15 minutes early to use the restroom, shut down her computer and pack up. Further, she constantly makes personal calls on the office phone, which we share! I know that if my boss were here, my co-worker would not be conducting herself in this manner. How do I bring this to the attention of my boss without appearing like a troublemaker?” —Jamie
Question: “What networking groups are best for someone with administrative support responsibilities that include a great deal of marketing? How can I tell which networking groups are best for me?” — Kathy Barnes
Question: "I feel that I have been misled by my manager. When I was taking college courses, she told me she would work on getting my pay increased after I received my degree.Now that I’ve graduated, she says our company apparently does not give raises based on degrees. She also says that our vice president feels I don’t deserve a raise because of tardiness and because I missed some meetings with him.I recently started an MBA program, but I’m not sure management appreciates my efforts to advance my career. What do you think?" — Educated and Underpaid
Question: “I work at a company that loves meetings. I support a C-level executive and am always looking for ways to reduce the amount of meetings he needs to attend. I’ve tried reducing the length of meetings, sending delegates, changing the frequency (quarterly instead of monthly), handling more topics via e-mail and scheduling them over lunch or dinner. Every few months, we review all scheduled meetings to see whether we can cancel anything. And yet there still are not enough hours in the day to accommodate all the high- priority meetings. Does anyone have additional suggestions for eliminating the amount of meetings?” — Angela Van Cleve
Question: “I am on a task force to develop a “desk audit” or “task audit” that will give our 20-member staff a better sense of how our time is spent, where we can become more efficient, and address unanticipated tasks. Our strategic planning consultants have told us that it would be best to develop our own workflow audit, as there are few models in the not-for-profit world. They recommend choosing an “appropriate” unit of time and reporting frequency, making it easy and sharing data with staff frequently to show progress, but we’re still feeling daunted by the task. Has anyone developed a desk/task audit that they’d be willing to share? How did you make it palatable to your co-workers?” — Louise
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