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Year: 2004

Grammar Repair Shop: A simple solution to an ‘article’ query

Problem: Patricia Cain, Philadelphia, asked whether to use “a” or “an” before the initialism SCSR, for senior customer service representative. Lesson: The key is whether the sound that follows the article is a consonant or a vowel sound. If you read SCSR aloud, the first sound you pronounce is a vowel sound, “ess.” Therefore, use […]

Are you aiding an identity thief?

The Federal Trade Commission estimates more than 27 million Americans became victims of identity theft in the past five years. Check your practices against those below to decide whether you’re doing all you should to protect your colleagues, clients—and yourself—from identity theft at work. __ If I must ask clients for personal information, I do […]