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Year: 2004

7 Timesavers

Since time is money, a minute saved is a minute earned. Which of these time-saving ideas have you tried?

Training a bucking bronco?

Q. I’m training a new team member, and every time I clarify or correct something she has done, she immediately becomes defensive and short with me. How should I give her direction so it doesn’t spark a defensive reaction? What should I do when she reacts that way?