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Category: Office Skills

AMA award-winner covers the basics

It was on her first and only day of training for her new job as IT coordinator at PPG Industries that Jerrilynne Jankowski noticed a long line forming outside her door: employees with questions and basic admin needs.

7 rules for PowerPoint simplicity

Using PowerPoint visuals that only Einstein could decipher doesn’t make the presenter look smarter. Complicated visuals will cause an audience to focus less on what the presenter is saying and more on trying to figure out the images. Here are seven rules for keeping visuals clear and powerful:

Hire the best applicants possible

Your organization has narrowed the field to two candidates for an administrative position. Both are experienced, both personable. How to choose? Nancy Brown has devised a way to make the right choice…

Build a training program for managers

The reason Taco Bell’s admin team came up with its “Team of Two” training program is clear when you listen to admin Karen Walters describe managers in her building. “There were a few managers in the group who maybe weren’t using admins to their greatest capabilities,” explains Walters. “In their defense, they didn’t have a good model.” So the admin team decided to give them one…

Sure-to-please PowerPoint tips

You know a presentation is going badly when audience members start tapping on their BlackBerrys.These days, especially, it isn’t easy to capture and hold a group’s attention. Make it easier for the presenter by using these two PowerPoint tips.