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When saying less is best

As a naturally helpful person, you may eagerly answer questions from a caller on the phone or a colleague in the office. Offering too much information can be costly. Use these guidelines.

Don’t get burned with contracts

Signing a contract is always a hair-raising and nervous experience. But signing a hotel, convention center or other facility’s standard contract for your company could damage your organization’s financial well being. To protect yourself, ask to review the standard contract, but consider that as only a starting point.

Easy ways to turn your toolbar into a timesaver

Using the computer toolbar again and again to pull down the same functions is monotonous and stifles productivity. Ursula Faix, of Sarasota, Fla., offers her time-saving strategies of bypassing drop-down menus so “every command I need is one click away. For me, the most important time-saving technique in Microsoft Word and Excel is to customize the toolbars,” she says.

Little words leave big impressions

In new situations, the first words out of your mouth (like, you know) can leave a lasting first impression. While you don’t want to come across as overly formal or stilted in your speech, you do want to be professional and well-spoken. (And the little words you “say” online can leave an even longer lasting first impression.)

Spring Cleaning: 7 steps to conquer clutter

Clear the deck, scrub it down and start over? Remove everything and put back only what you need? In your dreams! If “cluttered desk,” “cluttered mind” is your motto and purging your work station of clutter is only a dream, approach it one problem at a time. Use these seven steps to “declutter”:

5 options that will help you resolve conflicts

When a conflict with someone makes it hard to complete your job, you have five options to reach a resolution. The problem? We regularly rely on one or two options rather than using the best option for that particular situation. Defaulting to our favorite tactic instead of being flexible makes us less effective. Here are the five ways to respond to conflict and how to figure out which tactic to employ…

‘Can you hear me now?’

The next time you’re ready to deliver a presentation, don’t let nitty-gritty audio problems make you even more nervous before stepping up to the mike. You don’t want to start the presentation with “Can you hear me now?” Set the stage to set off on the right note, by answering these questions: