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Training a bucking bronco?

Q. I’m training a new team member, and every time I clarify or correct something she has done, she immediately becomes defensive and short with me. How should I give her direction so it doesn’t spark a defensive reaction? What should I do when she reacts that way?

Why clear writing counts so much

When dashing off your next memo, report or e-mail, cut right to the core points. HR directors from half of the 120 major American corporations polled in a recent study said they consider writing ability when making promotions. “You can’t move up without writing skills,” one HR director said.