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Build a training program for managers

The reason Taco Bell’s admin team came up with its “Team of Two” training program is clear when you listen to admin Karen Walters describe managers in her building. “There were a few managers in the group who maybe weren’t using admins to their greatest capabilities,” explains Walters. “In their defense, they didn’t have a good model.” So the admin team decided to give them one…

Taking minutes is all about the action

The meeting’s over. Within moments, everyone is scurrying back to check voice- and e-mail messages, quickly forgetting about the action items they just took on. Your mission? To produce minutes that remind everyone what needs to happen next, and assure them that their meeting time was well spent. These five suggestions will help you write […]

Create an agenda-building ‘cheat sheet’

The monthly department meeting is next week, and you’ve already heard from four people who want to appear on the agenda. You expect a few more to chime in. It’s your job to create an agenda that affords adequate time for each item, as well as to make sure the meeting runs smoothly and ends on time. Your best approach? Annette Marquis, co-owner of TRIAD Consulting, recommends building an adjustable meeting-agenda template in Excel.