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Declutter your workstation

Keep your workstation from resembling your family’s refrigerator door (lost behind photos, artwork and silly magnets). If you want to display a picture or a certificate in your work area, frame it. Items not worth displaying don’t deserve the space in your work area.

Fire the liar?

Question: My husband listed a four-year degree on his resume, even though he only has a two-year degree.  When he was truthful about his education, he was not getting any interviews, despite having 20 years’ experience. Three weeks ago, he started a new job, but today the HR manager sent him an email saying that the college could not verify his degree. He did attend this school, but left before graduating. My husband is not a liar. He was close to receiving his B.S. degree…

Escape paying for checked bags

These days, tacked-on fees for airline travel can cost more than the actual ticket. But with planning, it’s possible to escape paying for checked bags. Here are a few strategies to consider.

Foster patience

People muster more patience when you explain in advance how long something will take. Example: “Since this is the first time I’m making travel arrangements for you, I’ll need to ask five questions to create your profile.”

Admin top resolutions for 2011

Readers’ top resolutions:  1) Hold fewer, shorter meetings. 2) Get organized.  3) Be more positive: A complaining, negative attitude is so contagious it can be caught over the phone or email.

Evolving rules of politeness

In theory, the word “ma’am” is a courtesy extended to women. But many women say it makes them cringe. In a recent poll by Survey Monkey, only two participants preferred the term “ma’am.” The best course of action? When in doubt, skip the courtesy term altogether.